About

Grassroots is the biggest property management conference in the ACT and surrounding region and was born out of a need to provide relevant, easily applied, locally-focussed training for Property Managers. This conference is your opportunity to be inspired and take your skills to the next level with hand-picked sessions on a range of specific technical areas in property management. Choose the topics most beneficial to you and learn region-specific advice from the very best in the business.

Keynote Speakers

We’re extremely fortunate to have keynote speakers from very diverse professional backgrounds. Amy Sanderson, a Property Management giant with over 20 years’ experience in the field and Matthew Johnstone, an internationally-renowned expert communicator, will present their very best advice on success and resilience at Grassroots 2018.

What does it take to be a successful Property Manager now and in the future?

Discover the knowledge, strategies and focus required to be successful in the ever-changing role of a Property Manager from industry leader Amy Sanderson. This session will give you clear direction and set you up for a successful career in property management.

Tough and Up: The Art of Resilience.

Through stunning visuals, Matthew Johnstone helps bring understanding of how resilience plays a key role in wellbeing. He offers an accessible roadmap to developing and maintaining resilience and how it can help you overcome, learn and grow from challenging life events.

Power Sessions

Grassroots takes you on a choose-your-own-adventure format when it comes to the Power Sessions. Attendees will individually structure their day by selecting the six most relevant sessions out of the nine available.

The ABC of conducting routine inspections – knowing what to look for.

If you don’t know about it you won’t see it! Learn from the experts about what to go looking for in a property during a routine inspection. This session will help you identify issues easily before they become big problems.

Strategies to keep out of the Tribunal.

No one wants to go to the Tribunal! Learn great negotiation strategies and psychological approaches to use with both your landlords and tenants to keep out of the Tribunal, achieve agreement and keep everyone smiling.

Strategies to list new business.

Learn from the best on how to position yourself and the messages to communicate to list new business. In this session, you will be able to gather lots of easily implemented tips from success stories with impressive listing credentials.

Understanding the new ACT legislation.

ACT PMs, you need to know this! Learn about the new ACT laws affecting condition reports, EER, smoke alarms, domestic violence, uncollected goods, bond refunds and breaking the tenancy agreement.

What I wished I had known when starting out in property management.

Learn about the dos and don’ts, things to avoid and the ‘must dos’, plus useful tips to ensure you are at the top of your game in property management. Benefit from the experience of REIA 2017 Property Manager of the Year – the good and the bad – and short track your career to success.

Preparing for the Tribunal, ensure you get it right!

Much of getting a successful outcome when going to the Tribunal begins with the paperwork preparation. Learn the steps to prepare your evidence and paperwork before you attend to maximise your chances of success.

What's really in your Instructions to Act?

Learn the importance of completing a management agreement correctly so it is legally binding, as well as common terms and phrases used in the agreement. Learn how to build relationships with your landlord clients so they are with you for life and happy to refer your services to others.

Handling complaints with confidence.

No one likes complaints. Learn easily applied strategies to handle them confidently by working through the stages required to turn a complainant into an advocate.

Make your personal safety a priority.

Property management staff are highly vulnerable to personal risk when visiting properties or dealing with emotionally-charged landlords and tenants. Learn personal safety strategies to reduce your risk and feel protected in this challenging role.

Our Speakers

We’ve hand-picked our speakers from a range of different backgrounds, professions and levels of experience to draw on a variety of insights and present the most valuable content possible for our Grassroots attendees.

Amy Sanderson
Head of Property Investment Management, LJ Hooker

With more than 20 years’ experience within the real estate industry across sales, property investment management, team performance, training and consulting all over Australia and New Zealand, Amy Sanderson knows how real estate agents think and feel.

Amy Sanderson
Head of Property Investment Management, LJ Hooker
Matthew Johnstone
Creative Director, The Black Dog Institute; Author; Illustrator

In a past life, Matthew Johnstone was a highly-awarded creative in advertising. He now spends his time writing and illustrating books around good mental health and wellbeing. His work has been endorsed by Stephen Fry, Edward de Bono, Google and the World Health Organisation.

Matthew Johnstone
Creative Director, The Black Dog Institute; Author; Illustrator
Robert Lowe
Director, ACT Property Inspections

Awarded as ‘Service Provider of the Year’ in 2016, Robert’s determination and hard work has driven ACT Property Inspections to achieve extraordinary growth within the past 5 years, and it is responsible for completing around 38% of all sales inspections in the ACT.

Robert Lowe
Director, ACT Property Inspections
Chantel Jones
Asset Manager, Independent Property Management

Chantel joined Independent Property Management as an Assistant Property Manager before quickly progressing to Asset Manager and Team Leader, assisting in managing 6 staff. She was awarded Property Manager of the Year for 2016 for Independent Property Group.

Chantel Jones
Asset Manager, Independent Property Management
Jasmine Henjak
Property Management Team Leader, McIntyre Property

Licensed in the ACT and NSW, Jasmine Henjak is passionate about the property management industry and delivering first class customer service. With a Diploma of Property Services (Agency Management) and 14 years’ experience in the industry Jasmine joined McIntyre Property in 2013 as the Investment Team Manager. Jasmine has established a high profile in the real estate industry as a result of her commitment to outstanding service and her knowledge and expertise. Jasmine maintains a high level of local knowledge and integrity which has enabled her to continue build on her listing success.

Jasmine Henjak
Property Management Team Leader, McIntyre Property
Maria Edwards
Business Development Manager, Peter Blackshaw Woden & Weston Creek

Maria has received multiple office and corporate awards including Property Manager of the Year two years in a row, Corporate Business Development Manager of the Year for the last 5 years in a row and was recently runner-up in a national competition for listing presentations.

Maria Edwards
Business Development Manager, Peter Blackshaw Woden & Weston Creek
Heidi Russell
Director, Little Bird Properties

Recently opening her own business Little Bird Properties, Heidi not only strives to make a difference for her clients but for the property management industry. Signing countless management agreements over those years, Heidi will share what it takes to stand out from the crowd.

Heidi Russell
Director, Little Bird Properties
Keziah Judd
Senior Policy Officer, ACT Government Justice & Community Services

Keziah Judd works in the ACT Government Justice and Community Safety Directorate Legislation, Policy and Programs branch, specialising in property and commercial policy. She was a project officer on the recent review of the Residential Tenancies Act 1997 and helped develop recent amendments to the Act.

Keziah Judd
Senior Policy Officer, ACT Government Justice & Community Services
Renee Bink
Asset Manager, Independent Property Management

Renee strives to consistently innovate and better her clients’ experience by providing excellent customer service, well-honed systems and strategies and maintaining a holistic skill set to ‘speak the language’ of her clients. She was awarded REIA Property Manager of the Year in 2017.

Renee Bink
Asset Manager, Independent Property Management
Lisa Guthrie
Property Management Coordinator, Peter Blackshaw Woden

Through 12 years in Property Management, Lisa’s Client Relations and Leadership skills were quickly identified early on resulting in her being appointed as Senior Property Manager. Now overseeing the Property Management team, Lisa works to ensure that a high level of service is delivered to all clients.

Lisa has gained extensive experience in multiple aspects of real estate and has a genuine interest in helping people achieve their lifestyle and financial goals.

Lisa Guthrie
Property Management Coordinator, Peter Blackshaw Woden
Thomas Hathaway
Director/Principal, Hathaway Real Estate

With an inexorable passion for what he does, Thomas strives to stay ahead of the game with his market knowledge. Thomas has become an experienced agent in all aspects of the real estate industry, particularly property management, marketing and accounting.

Thomas Hathaway
Director/Principal, Hathaway Real Estate
Kylie Maxwell
Director/Franchise Owner, LJ Hooker Real Estate Queanbeyan

Kylie, an industry veteran with 25+ years of experience, runs a very successful real estate business in Queanbeyan with husband, Jason. She believes that an office is only as good as its leaders and tries to bring a positive attitude to work every day.

Kylie Maxwell
Director/Franchise Owner, LJ Hooker Real Estate Queanbeyan
Caitlin Cook
Communications Manager, Dexar Marketing Solutions

With a background in hospitality, travel, retail and now property and finance, Caitlin works closely with teams across all sectors of the property industry to change the way we think about complaints and empowers people to embrace complaints as an opportunity to grow relationships and better businesses.

Caitlin Cook
Communications Manager, Dexar Marketing Solutions
Annie Gregg
Training Services Manager, Dexar Elite

Annie offers decades of experience in real estate, training and management practices working across Australia and overseas with an impressive list of clients in the corporate arena. Her expertise has ensured high demand to hear her simple, practical yet challenging insights, which are relevant, thought-provoking and life-changing, peppered with large doses of her inimitable humour.

Annie Gregg
Training Services Manager, Dexar Elite
Danielle Coady
Principal, Element Property Services

Danielle’s background in hospitality has provided her with a solid foundation of hard work, performing under pressure and a focus on customer service; traits that have held her in excellent stead in the property industry for over 10 years.

Danielle Coady
Principal, Element Property Services

Pricing

Registrations close 5 March 2018
$275
per person
What's included:
2 Keynote Sessions
6 Power Sessions (your choice of 9 presentations)
Full Catering (morning tea, lunch & afternoon tea)

Register

Register today to take part in the best property management conference available in the ACT, or to find out more about Grassroots, contact Jenny Jones at grassroots@industrypro.com.au, or call 02 6209 1589.

Event Schedule

Check the program below for the conference outline and learn about the speakers and sessions.

Dexar
Amy Sanderson
Head of Property Investment Management, LJ Hooker

Discover the knowledge, strategies and focus required to be successful in the ever-changing role of a Property Manager from an industry leader. This session will give you clear direction and set you up for a successful career in property management.

Robert Lowe
Director, ACT Property Inspections

If you don’t know about it you won’t see it! Learn from the experts about what to go looking for in a property during a routine inspection. This session will help you identify issues easily before they become big problems.

Renee Bink
Asset Manager, Independent Property Management

Learn about the dos and don’ts, things to avoid and the ‘must dos’, plus useful tips to ensure you are at the top of your game in property management. Benefit from the experience of REIA 2017 Property Manager of the year – the good and the bad, and short track your career to success.

Panel – Jasmine Henjak, Maria Edwards, Heidi Russell

Learn from the best on how to position yourself and the messages to communicate to list new business. In this session, you will be able to gather lots of easily implemented tips from success stories with impressive listing credentials.

Chantel Jones
Asset Manager, Independent Property Management

No one wants to go to the Tribunal! Learn great negotiation strategies and psychological approaches to use with both your landlords and tenants to keep out of the Tribunal, achieve agreement and keep everyone smiling.

Caitlin Cook
Communications Manager, Dexar Marketing Solutions

No one likes complaints. Learn easily applied strategies to handle them confidently by working through the stages required to turn a complainant into an advocate.

Keziah Judd
Senior Policy Officer, ACT Government Justice & Community Services

ACT PMs, you need to know this! Learn about the new ACT laws affecting condition reports, EER, smoke alarms, domestic violence, uncollected goods, bond refunds and breaking the tenancy agreement.

12:35 PM

Annie Gregg
Training Services Manager, Dexar Elite

Property management staff are highly vulnerable to personal risk when visiting properties or dealing with emotionally-charged landlords and tenants. Learn personal safety strategies to reduce your risk and feel protected in this challenging role.

Kylie Maxwell
Director/Franchise Owner, LJ Hooker Real Estate Queanbeyan

Learn the importance of completing a management agreement correctly so it is legally binding, as well as common terms and phrases used in the agreement. Learn how to build relationships with your landlord clients so they are with you for life and happy to refer your services to others.

Panel – Lisa Guthrie, Thomas Hathaway, Danielle Coady

Much of getting a successful outcome when going to the Tribunal begins with the paperwork preparation. Learn the steps to prepare your evidence and paperwork before you attend to maximise your chances of success.

Matthew Johnstone
Creative Director, The Black Dog Institute; Author; Illustrator

Through stunning visuals, Matthew Johnstone helps bring understanding of how resilience plays a key role in wellbeing. He offers an accessible roadmap to developing and maintaining resilience and how it can help you overcome, learn and grow from challenging life events.

4:45PM

Frequently Asked Questions

Check out the FAQs to find the answers to common questions. Can't find your question answered here? Contact us.

Can I use the conference for CPD points?

The Grassroots conference can be used for CPD in both ACT and NSW. When you collect your certificate at the end of the day, this will be a record of the points you have earned for attendance.

ACT: 7 points in category 2

NSW: 7 points in category 1

NSW: 12 points in category 3 (assessment required + $99 fee)

Sign up at the registration desk to collect the NSW assessment and arrange payment.

Where is the conference being held?

Southern Cross Club, Woden
92-96 Corinna St, Phillip ACT 2606
Corinna Room

Is there parking at the venue?

The club has a 3 storey, 270 space car park that is available to all guests that attend an event at the club, and this is a free service. The car park is located on the left-hand side of the building facing the club. Upon entry, you will receive a ticket that you hold onto. The ticket is to be validated at reception upon departure.

I’m coming from interstate, is there accommodation nearby?

We recommend staying at the Abode Hotel Woden
, just a 5 minute walk from the venue.

Abode Hotel Woden
10 Bowes St, Phillip ACT 2606
Phone: 1300 122 633
Website: https://abodehotels.com.au/