About

Grassroots is the biggest Property Management conference in the ACT and surrounding region and was born out of a need to provide relevant, easily applied, locally-focused training for Property Managers. This conference is your opportunity to be inspired and take your skills to the next level with hand-picked sessions on a range of specific technical areas in property management. Choose the topics most beneficial to you and learn region-specific advice from the very best in the business.

Laing+Simmons

Miranda

A day out of the office that you must attend. Great speakers and learning about our great industry.

LJ Hooker

Queanbeyan

Totally enjoyed today. The day went so fast, not a moment wasted. Best conference I have attended in the last 5 years

Ray White

Gungahlin

Great value and information shared. Something for everyone to take on board. Thank you!

Flemings Property Services

Boorowa

A great day with lots of helpful information!

McGrath

Gungahlin

Great for someone about to start a career in PM industry, really sets the bar for expectation. I feel like I can hit the ground running.

LJ Hooker

Batemans Bay

Bring your whole team. Great ideas for what you can do to improve but you also realise all you are doing well.

Plenary Sessions

Make difficult discussions easy

Great communication is key to getting a great outcome when dealing with your clients. Learn from the best and watch them in action through a series of role plays and different scenarios that will assist you in having more empowered conversations eg. landlords that won't do maintenance; tenants that won't accept rent increases.

Tribunal process - mistakes agents make and how to avoid them

Learn all about how to avoid the common mistakes that agents make in the Tribunal so you can be more confident and better prepared for a great outcome.

Why is EQ the X factor

EQ is now considered more important than a person's IQ in determining success and overall happiness. In this session you will discover what Emotional Intelligence is, why you need it and why it sets you apart from the rest. You will also learn strategies on how to turn your inner critic into your inner coach.

Power Sessions

Grassroots takes you on a choose-your-own-adventure format when it comes to the Power Sessions. Structure your day by selecting the five most relevant sessions out of the nine available.

Recent Changes to ACT Residential Tenancies Act

ACT tenancy law has changed with significant impact on the tenancies themselves. This session will equip you to manage the recent changes in the Residential Tenancies Act 1997 (ACT) including the changes relating to keeping pets, making modifications, rent increases, and break lease clauses.

Manage your tasks efficiently and effectively to get things done

Do you ever get into the office Monday morning not knowing where to start? Do you chase your tail going from one task to the other for the entire week, then go home Friday with nothing really completed? Come to Kylie Maxwell's session and learn how to set your day, week and month up to get things done and prioritise tasks so your don't miss anything.

Rent reviews - how to operate them effectively

Rent reviews should be a 'good news' opportunity for a property manager, landlord and even a tenant sometimes. However often we don’t conduct the process effectively to maximise the outcome. Annie Gregg will give you proven strategies to achieve a great result for everyone when reviewing rents.

The journey of a BDM and how to rise above the challenges

Whether you're a property manager wanting to grow your portfolio or a BDM wanting to increase your numbers, Charlotte Murphy from The Rent Shop, Auckland will be sharing the fundamental lessons she has learned through her own property management business growth with ideas you can apply to advance and succeed in your career.

Risk Management for routine inspections and maintenance

A significant role of a property manager is focused on routine inspections and maintenance inviting high risk. In this session Susie Weaver will discuss best practice and duty of care to succeed in this activity. Learn about procedures to ensure inspections and maintenance protect the asset, the landlord and the tenant.

Strata management and property management; completing the puzzle

Managing a strata title property can sometimes cause confusion for a property manager. This session will help your understanding of strata requirements that affect a property manager. Learn how to read a units plan, who is responsible for what and what needs approval by who.

Tips to separate you from competitors when listing new property or auditing your current portfolio.

The role of a property manager is tough enough without the extra work of adding new properties to your portfolio without clear instructions, without properly understanding the property, and understanding what your owners expects of you! Learn how to get it right from the start.

Rental default, how to avoid it and what to do when it happens

Wouldn’t it be lovely if rental defaults didn't occur - wishful thinking hey? In this session learn how to avoid rental default with tips and tricks to set up a successful tenancy. Jasmin Henjak will share what to do if things turn bad and the tenant stops paying rent!

Chose a great tenant and set them up in a great tenancy

Selecting a great tenant is a critical skill to lay the foundation for a successful tenancy. In this panel session, learn how to recognise the 'red flags' in tenant selection and then provide an informative on-boarding experience that sets everyone up for a great future tenancy.

Our Speakers

We’ve hand-picked our speakers from a range of different backgrounds, professions and levels of experience to draw on a variety of insights and present the most valuable content possible for our Grassroots attendees.

Dave Skow
Director, RE/MAX Elite Wagga Wagga

Dave Skow started his real estate career in 2001. After opening Wagga Property Management as a sole operator in January 2014, Dave achieved phenomenal growth, listing over 900 managements in less than 5 years of operation. In late 2018, Dave became the Director of RE/MAX Elite. Dave now oversees the running of the entire operation, leading a team of property management and sales professionals, while still enjoying the continued growth of his business.

Dave Skow
Director, RE/MAX Elite Wagga Wagga
Annie Gregg
Training Services Manager, Dexar Elite

Annie offers decades of experience in real estate, training and management practices working with an impressive list of clients in the corporate arena. She draws from a life peppered with rich experiences and her personal encounters in the property and business world. Her expertise has ensured high demand to hear her simple, practical yet challenging insights which are relevant, thought provoking and life changing, peppered with large doses of her inimitable humour.

Annie Gregg
Training Services Manager, Dexar Elite
Kylie Maxwell
Director/Franchise Owner, LJ Hooker Queanbeyan

Kylie started her career in real estate in 1991 and became joint owner of boutique agency Maxwell and Co Real Estate with her life partner Jason in the mid-90s. In 2013 they merged their business with well known franchise brand LJ Hooker and in 2016 became sole owners of LJ Hooker Queanbeyan. Kylie believes real estate is about the people, not property. She believes if you treat people right the rest will follow.

Kylie Maxwell
Director/Franchise Owner, LJ Hooker Queanbeyan
Kellie Eagles
PM Director, Elders Queanbeyan/Jerrabomberra

Kellie Eagles is a licensed agent, auctioneer and the Property Management Director at Elders Queanbeyan. Kellie has been with the agency for over 20 years and has twice been awarded the National Elders Property Manager of year. Impressed by her passion for real estate and ability to get results, Kellie has built up a strong reputation and leads a very successful team. Kellie’s primary career focus has been the development and organic growth of the agency’s rent roll.

Kellie Eagles
PM Director, Elders Queanbeyan/Jerrabomberra
Nicole Robb
Operations Manager, Independent Strata Management

Nicole has been working at Independent Strata Management for 10 years. She strives daily to bring the strata industry into the 21st century and beyond. Making her way from a strata receptionist role, Nicole has gained a huge amount of experience which has led her to her current position as Operations Manager. Nicole has a broad understanding of all strata aspects and wants to share that knowledge with anyone who will listen.

Nicole Robb
Operations Manager, Independent Strata Management
Ush Dhanak
Founder, Ush Dhanak Pty Ltd

Ush always knew that there was something else she was meant to do besides working in her corporate career as a lawyer and then as Head of Human Resources. She didn’t know what that “something else” was until she came across Emotional Intelligence. As she studied this for herself, she realised that some of the most successful people around her had this X-Factor. Undertaking further study, Ush became a certified Emotional Intelligence Coach. Since then, she has worked with companies and individuals across the globe in the field of Emotional Intelligence.

Ush Dhanak
Founder, Ush Dhanak Pty Ltd
Jennifer Jaeschke
Senior Associate, Meyer Vandenberg Lawyers

Jennifer has over 8 years’ experience in property law with a focus on leasing. She acts for landlords and tenants and has experience drafting, negotiating and advising on a range of leases and licences. Jennifer started her career in Canberra but has also worked in Sydney where she gained experience acting for national retailers and major landlords. She enjoys working closely with individuals and businesses to achieve the best possible outcomes.

Jennifer Jaeschke
Senior Associate, Meyer Vandenberg Lawyers
Jasmine Henjak
Department Head, McIntyre Property Management

As Department Head of the McIntyre Property Management Team, Jasmine is responsible for growth, efficiency and culture across a team of 10 and a large rent roll. With over 16 years’ experience in the industry Jasmine is very passionate towards planning, structure, processes and discipline which has contributed to the team winning The ACT Residential Property Management Team of the Year for the past 2 years (2018/2019).

Jasmine Henjak
Department Head, McIntyre Property Management
Shani White
PM Department Head, LJ Hooker Queanbeyan

Shani has dedicated 9 years to the Real Estate Industry already at the age of 25. Having a strong passion for the industry, she is approachable and extremely focused. Known for her exceptional communication skills and personable approach to each of her clients, she provides her clients with the experience and in-depth industry knowledge.

Shani White
PM Department Head, LJ Hooker Queanbeyan
Zoe Stead
Head of Property Management, inStyle Real Estate

Widely respected in the Queanbeyan and Canberra community for her encyclopaedic knowledge of everything property management, Zoe Stead is an astute and tenacious professional with a down-to-earth demeanour and an unwavering commitment to her team and clients. With the benefit of almost two decades of industry experience, Zoe has gained invaluable insight and expertise, which she brings to her role as head of property management at inStyle Estate Agents.

Zoe Stead
Head of Property Management, inStyle Real Estate
Sofia Ligeros
Leasing Consultant, Independent Property Management

Since beginning her career with Independent in 2014, Sofia has worked in roles covering all aspects of property management, before moving into her current position of Leasing Consultant in 2017. Her commitment and passion for the business and clients has seen Sofia receive several accolades including the REIACT award for Corporate Support Person of the Year 2016. Sofia prides herself on her warm and welcoming personality and determination to achieve the best possible outcomes for all parties.

Sofia Ligeros
Leasing Consultant, Independent Property Management
Charlotte Murphy
National Growth Manager, The Rent Shop

Entering the industry as a BDM at New Zealand property management company The Rent Shop in 2014, Charlotte has seen the company grow from 600 properties in one office to an award-winning company with over 4000 managements across multiple locations. Charlotte began her journey with no BDM experience and truly understands the journey of a BDM. Charlotte is now National Growth Manager for The Rent Shop, growing and training the business development team at a nationwide level.

Charlotte Murphy
National Growth Manager, The Rent Shop
Alex Ah Key
Principal, Peter Blackshaw Queanbeyan and Jerrabomberra

Queanbeyan Principal Alexandra Ah Key established herself in the industry over 20 years ago and quickly reached the forefront of her profession by focusing on the customer experience. Alexandra has won many prestigious awards including the REIA's Residential Property Manager of the Year at a national level. In 2012 she was inducted into the Real Estate Industry ACT Hall of Fame.

Alex Ah Key
Principal, Peter Blackshaw Queanbeyan and Jerrabomberra
Susie Weaver
Executive Property Manager, LJ Hooker Canberra City

Susie takes a hands-on approach with her Landlords and tenants and overcomes any obstacles swiftly and positively. Her passions involve seeing her team excel in their careers and working with and amongst people. Among Susie’s many achievements she has achieved Multi Million Captains Club status consecutively for 5 years. In 2015, Susie was granted Life membership of the Multi-million-dollar chapter in Property Management, a very exclusive appointment.

Susie Weaver
Executive Property Manager, LJ Hooker Canberra City
Michael Furlong
Agency Business Consultant/Director, Rent Roll Maximiser

A career spanning across all facets of residential real estate for over 18 years, including 10 years as a Sales focussed Principal, Michael has spent the past 8 years developing a reputation amongst the Property Management industry for his structured approach to “Property Management Agency Best Practice principles”. Now as a full time Property Management Trainer and Property Management Consultant, Michael has the privilege of working alongside some of the industry’s most innovative & progressive thinkers.

Michael Furlong
Agency Business Consultant/Director, Rent Roll Maximiser

Pricing

Early Bird Pricing (Until 24 December 2019)
$225
per person
What's included:
3 Plenery Sessions
5 Power Sessions (your choice of 9 presentations)
Full Catering (morning tea, lunch & afternoon tea)
Regular Price
$275
per person
What's included:
3 Plenery Sessions
5 Power Sessions (your choice of 9 presentations)
Full Catering (morning tea, lunch & afternoon tea)

Register

Register today to take part in the best Property Management conference available in the ACT, or to find out more about Grassroots, contact Jenny Jones at grassroots@industrypro.com.au, or call 02 6209 1589.

Event Schedule

Check the program below for the conference outline and learn about the speakers and sessions.

Dave Skow
Annie Gregg, Alex Ah Key, Kellie Eagles

Great communication is key to getting a great outcome when dealing with your clients. Learn from the best and watch them in action through a series of role plays and different scenarios that will assist you in having more empowered conversations e.g. landlords that won't do maintenance; tenants that won't accept rent increases.

Kylie Maxwell
Director/Franchise Owner, LJ Hooker Queanbeyan

Do you ever get into the office Monday morning not knowing where to start? Do you chase your tail going from one task to the other for the entire week, then go home Friday with nothing really completed? Come to Kylie's session and learn how to set your day, week and month up to get things done and prioritise tasks so your don't miss anything.

Annie Gregg
Director, Presentations Plus

Rent reviews should be a 'good news' opportunity for a property manager, landlord and even a tenant sometimes. However often we don’t conduct the process effectively to maximise the outcome. Annie will give you proven strategies to achieve a great result for everyone when reviewing rents.

Michael Furlong
Agency Business Consultant/Director, Rent Roll Maximiser

The role of a property manager is tough enough without the extra work of adding new properties to your portfolio without clear instructions, without properly understanding the property, and understanding what your owners expects of you. Learn how to get it right from the start!

Nicole Robb
Operations Manager, Independent Strata Management

Managing a strata title property can sometimes cause confusion for a property manager. This session will help your understanding of strata requirements that affect a property manager. Learn how to read a units plan, who is responsible for what and what needs approval by who.

Jasmine Henjak
Department Head, McIntyre Property Management

Wouldn’t it be lovely if rental defaults didn't occur - wishful thinking hey? In this session learn how to avoid rental default with tips and tricks to set up a successful tenancy. Jasmine will share what to do if things turn bad and the tenant stops paying rent!

Jennifer Jaeschke
Senior Associate, Meyer Vandenberg Lawyers

ACT tenancy law has changed with significant impact on the tenancies themselves. This session will equip you to manage the recent changes in the Residential Tenancies Act 1997 (ACT) including the changes relating to keeping pets, making modifications, rent increases, and break lease clauses.

12:30 PM

Learn how to avoid the common mistakes that agents make in the Tribunal so you can be more confident and better prepared for a great outcome.

Susie Weaver
LJ Hooker Canberra Centre

A significant role of a property manager is focused on routine inspections and maintenance inviting high risk. In this session Susie will discuss best practice and duty of care to succeed in this activity. Learn about procedures to ensure inspections and maintenance protect the asset, the landlord and the tenant.

Charlotte Murphy
The Rent Shop Auckland

Whether you're a property manager wanting to grow your portfolio or a BDM wanting to increase your numbers, Charlotte will be sharing the fundamental lessons she has learned through her own property management business growth with ideas you can apply to advance and succeed in your career.

Shani White, Sofia Ligeros, Zoe Stead

Selecting a great tenant is a critical skill to lay the foundation for a successful tenancy. In this panel session, learn how to recognise the 'red flags' in tenant selection and then provide an informative on-boarding experience that sets everyone up for a great future tenancy.

Ush Dhanak
Founder, Ush Dhanak Pty Ltd

EQ is now considered more important than a person's IQ in determining success and overall happiness. In this session you will discover what Emotional Intelligence is, why you need it and why it sets you apart from the rest. You will also learn strategies on how to turn your inner critic into your inner coach. You will all complete a brief personal confidence assessment and walk away with a simple one step action plan and accountability buddy system to climb the ladder of confidence.

4:50PM

Sponsors

Meet our very generous sponsors by clicking on the logos below

 
Allhomes
Domain
 
 
Propic
PIP
 
 
BMT
Megaseald
SATS
SGUA
Terri Scheer
 

Grassroots is brought to you by Industry Pro, developing high-level industry-relevant courses for professionals, by professionals.

 
IP
 

Frequently Asked Questions

Check out the FAQs to find the answers to common questions. Can't find your question answered here? Contact us.

Can I use the conference for CPD points?

The Grassroots conference can be used for CPD in both ACT and NSW. When you collect your certificate at the end of the day, this will be a record of the points you have earned for attendance.

ACT: 7 points in category 2

NSW: 7 points in category 1

NSW: 12 points in category 3 (assessment required + $99 fee)

Sign up at the registration desk to collect the NSW assessment and arrange payment.

Where is the conference being held?

Southern Cross Club, Woden
92-96 Corinna St, Phillip ACT 2606
Corinna Room

Is there parking at the venue?

The club has a 3 storey, 270 space car park that is available to all guests that attend an event at the club, and this is a free service. The car park is located on the left-hand side of the building facing the club. Upon entry, you will receive a ticket that you hold onto. The ticket is to be validated at reception upon departure.

I’m coming from interstate, is there accommodation nearby?

We recommend staying at the Abode Hotel Woden
, just a 5 minute walk from the venue.

Abode Hotel Woden
10 Bowes St, Phillip ACT 2606
Phone: 1300 122 633
Website: https://abodehotels.com.au/

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