Plenary Sessions

Make difficult discussions easy

Great communication is key to getting a great outcome when dealing with your clients. Learn from the best and watch them in action through a series of role plays and different scenarios that will assist you in having more empowered conversations eg. landlords that won't do maintenance; tenants that won't accept rent increases.

How to approach the tribunal process empowered

Get it straight from the horse's mouth with former ACAT Appeals President, Bill Stefaniak, in this enlightening Q&A session. Bill will tell you how to avoid the common mistakes that agents make in the Tribunal so you can be more confident and better prepared for a great outcome.

Why is EQ the X factor

EQ is now considered more important than a person's IQ in determining success and overall happiness. In this session you will discover what Emotional Intelligence is, why you need it and why it sets you apart from the rest. You will also learn strategies on how to turn your inner critic into your inner coach.

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